We aim to process and dispatch all orders as quickly as possible. Below you can find information about our available shipping methods, estimated delivery times, shipping costs, and international customs charges.
Order Processing
Orders are typically processed before dispatch within our normal business processing window. Processing times may be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where tracking is available.
Shipping Methods
PostNord Tracked Letter
Estimated delivery time: 4–7 business days
Shipping cost: Calculated at checkout based on your destination and order.
UPS Express
Estimated delivery time: 1–3 business days
Shipping cost: Calculated at checkout based on your destination and order.
UPS Saver
Estimated delivery time: 2–5 business days
Shipping cost: Calculated at checkout based on your destination and order.
EU Standard Shipping
Estimated delivery time: 2–5 business days
Shipping cost: Calculated at checkout based on your destination and order.
Delivery estimates begin after your order has been processed and dispatched. They are estimates only and may be affected by the carrier, destination, customs clearance, weather, public holidays, or other circumstances outside our control.
Free Shipping
We offer free shipping on qualifying orders of $299 USD or more, where available.
The applicable shipping options and any free-shipping eligibility will be displayed at checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
We recommend checking your local customs regulations before placing an international order.
Tracking Your Order
If your selected shipping method includes tracking, your tracking details will be sent after your order has been dispatched.
Tracking information may take some time to update after the carrier receives the shipment.
Delayed or Lost Packages
If your package has not arrived within the estimated delivery period, please first check the tracking information provided by the carrier.
If the tracking information has not updated for an extended period or you believe your shipment may be lost, please contact our customer support team with your order number and tracking number so we can investigate the shipment with the carrier.
Please note that we cannot guarantee carrier delivery times and are not responsible for delays caused by customs authorities, incorrect delivery information supplied by the customer, or circumstances outside our reasonable control.
Questions About Shipping?
If you have any questions about shipping options or an existing order, please contact our customer support team and include your order number where applicable.